New Tree Life
Claire Jones, Naturopathic Nutritionist
BSc (Hons), N.H.F. Adv. Dip., F.N.T.P.
New Tree Life Limited
Company No. 13121797
33 Mulgrave Avenue, Ashton, Preston
Registered in England and Wales.
1. About New Tree Life
These Terms & Conditions outline the framework for services provided by New Tree Life Limited (New Tree Life) and Claire Jones.
New Tree Life provides personalised naturopathic nutrition and lifestyle support, workshops and group experiences designed to support health, wellbeing and informed lifestyle choices.
The services provided are personalised to the individual and may include nutritional, lifestyle and wellbeing recommendations based on the information discussed and provided by the client.
The appropriate level of support will be discussed and agreed before or during the initial consultation and may be reviewed as the client’s needs and goals develop.
2. Services
New Tree Life currently offers a range of individual and group services. Services, prices and availability may change from time to time. The service and price applicable to you will be confirmed at the time of booking.
Personalised Nutrition & Lifestyle Reset
£99 | 1 hour | Online
A focused, personalised session designed to help you understand your current health and lifestyle picture, identify key priorities and establish practical changes to support your wellbeing.
The session may include discussion of nutrition, lifestyle, sleep, stress, movement, everyday toxic load and other relevant factors, depending on your individual circumstances.
You will leave with personalised recommendations and practical next steps.
Personalised Health Programme
£599 | 6 personalised sessions
A deeper level of personalised naturopathic nutrition and lifestyle support for people who require ongoing guidance, accountability and support over time.
This programme takes a broader, root-cause-focused approach and may be appropriate where there are persistent, longstanding, complex or interconnected health and wellbeing concerns.
The programme will be personalised according to your circumstances, goals and progress. The focus and content of individual sessions may therefore vary.
Workshops & Group Experiences
New Tree Life also provides workshops, talks and group experiences covering subjects such as:
- nutrition and healthy eating
- naturopathic approaches to wellbeing
- reducing everyday toxic load
- low-tox living
- practical healthy lifestyle strategies
- natural and household wellbeing products
- other health and wellbeing topics
Workshop content, duration, location, pricing and cancellation arrangements will be confirmed for each individual event.
3. Booking & Payment
Payment is required in advance for individual online consultations unless otherwise agreed.
Current payment method
At present, payment can be made by bank transfer.
New Tree Life Limited
Account name: Claire Jones
Sort code: 60-83-71
Account number: 37493446
Please use your surname as the payment reference.
Your appointment will be confirmed once payment has been received.
If an alternative payment arrangement has been agreed in advance, this will be confirmed separately.
Future online payment New Tree Life intends to introduce online payment options for some services. Where online payment is available, the payment method and any relevant payment terms will be displayed at the time of booking.
4. Cancellation & Rearranging Appointments
I understand that circumstances can change. If you need to cancel or rearrange an appointment, please provide at least 24 hours’ notice by email.
Appointments cancelled with less than 24 hours’ notice, or appointments that are missed without notice, may be charged in full.
I will always endeavour to rearrange an appointment where possible, subject to availability. For workshops and group events, cancellation and refund arrangements may differ and will be communicated as part of the individual event booking.
5. Online Consultations
Individual consultations are currently provided online unless otherwise agreed.
For online consultations using Zoom or another agreed platform, you are responsible for having a suitable internet connection and being available at the agreed appointment time.
If technical difficulties prevent the consultation from taking place, I will endeavour to resolve the issue or rearrange the appointment where appropriate.
6. Confidentiality
I respect the confidentiality and privacy of my clients.
Information discussed during consultations will be treated confidentially, subject to appropriate professional, legal and safety requirements.
There may be circumstances in which confidentiality cannot be maintained, for example where I have serious concerns regarding your safety or the safety of another person, or where disclosure is required by law.
Where appropriate and with your agreement, I may communicate with your GP, consultant, dietitian or another healthcare professional involved in your care.
7. Your Health & Your Responsibilities
You are responsible for providing accurate and complete information relevant to your health and wellbeing.
It is particularly important that you tell me about:
- diagnosed medical conditions
- current symptoms
- medication
- prescribed treatments
- food supplements
- herbal medicines
- allergies or intolerances
- relevant dietary restrictions
- other healthcare professionals involved in your care.
This information may affect the recommendations that can safely be made.
You remain responsible for seeking appropriate medical advice regarding health concerns and for following advice provided by your GP, consultant or other healthcare professional. Where appropriate, I may recommend that you discuss a nutritional or lifestyle strategy with your medical or healthcare team.
8. Scope of Nutritional Therapy
Nutritional therapy is a complementary approach to health and wellbeing.
New Tree Life provides personalised nutritional and lifestyle guidance based on the information available and the scope of the service agreed with the client.
Nutritional therapy does not replace appropriate medical assessment, diagnosis or treatment.
I do not diagnose medical conditions or claim to treat or cure medical conditions.
Where symptoms or circumstances indicate that further medical investigation or support may be appropriate, I may recommend that you contact your GP or another suitably qualified healthcare professional.
Where appropriate, nutritional and lifestyle support may be provided alongside medical care.
9. Supplements & natural products
Where appropriate to the individual, I may discuss or recommend nutritional supplements or natural products as part of a personalised programme.
Any recommendations will take into account the information provided by the client, including medication, health conditions and other relevant factors.
Clients should not start, stop or alter prescribed medication without discussing this with their medical professional.
New Tree Life may have an affiliate or commission relationship with a company or product recommended. You may benefit from a discount to some products. Please note that products are ONLY suggested on their merit to help you personally and NOT with the affiliate/commission in mind.
10. Individual Results
Everyone is different and the degree of benefit obtained from nutritional and lifestyle support will vary between individuals.
Recommendations are personalised according to the information available at the time and may be reviewed as circumstances change.
No particular health outcome or result can be guaranteed.
11. Privacy & Personal Information
New Tree Life takes the privacy and security of your personal information seriously.
In order to provide personalised services, I may collect information including:
- your name and contact details
- appointment information
- health and wellbeing information
- information about symptoms and health concerns
- medication and supplement information
- dietary and lifestyle information
- information you provide through questionnaires or consultations
- notes relating to your consultation and recommendations
- correspondence relating to your service.
Some of the information collected may constitute health information, which requires additional care and protection.
Your information is used to:
- prepare for and provide your personalised service
- communicate with you about your appointments and services
- maintain appropriate professional records
- provide relevant recommendations and resources
- manage payments and business administration
- meet applicable legal, professional and regulatory obligations.
Your information will not be sold to third parties. Information will only be shared with another person or organisation where appropriate and lawful, for example where you have agreed that I may communicate with a healthcare professional involved in your care, or where disclosure is required or permitted by law.
12. Storage & Security of Information
New Tree Life keeps appropriate records relating to clients and consultations.
Information is stored using password-protected and/or appropriately secured systems and reasonable measures are taken to protect personal information from unauthorised access, loss or misuse.
Client records are retained only for as long as reasonably necessary for the purposes for which they were collected, taking into account professional, legal, insurance and business requirements. Further information about how personal information is handled, stored and retained, and your rights in relation to your personal information, is provided in the Privacy Information section at the end of this document.
13. Your Data Protection Rights
Subject to applicable data protection law, you may have rights in relation to your personal information, including rights to:
- request access to the personal information held about you
- ask for inaccurate information to be corrected
- ask for information to be deleted in certain circumstances
- object to or request restriction of certain processing
- withdraw consent where processing is based on consent
- make a complaint to the relevant data protection authority.
If you have questions about how your information is used, please contact:
Claire Jones
New Tree Life
Email: clairejones@newtreelife.co.uk
14. Communication & Marketing
Your contact details may be used to communicate with you about your appointments, services you have booked and relevant administration.
Marketing communications will only be sent where there is an appropriate lawful basis to do so, and you can opt out of marketing communications at any time.
15. Workshops & Group Experiences
When attending a New Tree Life workshop or group experience, you agree to respect the privacy of other participants.
Personal health information shared by participants during group discussions should be treated as confidential and should not be repeated or shared outside the group. New Tree Life cannot guarantee confidentiality of information shared between participants, so you should only share information you are comfortable discussing in a group setting.
16. Recording Consultations
Recording an individual consultation by audio, video, screen capture or any other electronic means is not permitted without the prior written agreement of both the client and New Tree Life.
17. Problems & Complaints
If you have a concern about the service you have received, please contact me as soon as possible.
I encourage open and honest communication so that concerns can be discussed and, where possible, resolved appropriately.
18. Agreement
By booking or proceeding with a New Tree Life consultation or programme, you confirm that:
- you have read and understood these Terms & Conditions;
- the information you provide is accurate to the best of your knowledge;
- you understand the nature and scope of nutritional and lifestyle support provided;
- you understand that this service does not replace appropriate medical care;
- you agree to inform New Tree Life of relevant medical conditions, medication, supplements and other relevant health information;
- you understand the cancellation and payment arrangements;
- you understand how your personal information will be used as described in this document.
If you have any questions about these Terms & Conditions, please contact me before your appointment.
Privacy Information – Further Details
Data Controller: New Tree Life Limited
Company Number: 13121797
Contact: Claire Jones – clairejones@newtreelife.co.uk
Information collected
New Tree Life may collect personal information directly from you through booking forms, questionnaires, email, telephone, consultations and other communications.
Because the nature of nutritional therapy requires an understanding of an individual’s health circumstances, this may include information relating to health, symptoms, diagnoses, medication, supplements, diet and lifestyle.
Why information is collected
Information is collected because it is necessary to provide the service you have requested and to create an appropriate personalised approach.
How information is used
Your information may be used for consultation preparation, providing personalised recommendations, communicating with you, maintaining appropriate client records, managing appointments and payments, and meeting professional, legal and insurance requirements.
Sharing information
Your information will not routinely be shared with third parties.
Where it is appropriate for your care, and with your agreement, relevant information may be communicated to your GP, consultant, dietitian or another healthcare professional.
Information may also be disclosed where required by law or where there is a serious and legitimate safety concern.
Keeping your information secure
Reasonable technical and organisational measures will be used to protect your information.
How long information is kept
Records will be retained for an appropriate period having regard to professional, legal, insurance and business
Your rights
You can contact New Tree Life if you would like to know what personal information is held about you or have concerns about how it is being used.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.